SUPPORT
How can we help?
If you need help with ScorePal or another PalStop product, get in touch and we'll do our best to help.
EMAIL SUPPORT
Contact PalStop
For help with ScorePal, bugs, questions or general support, email us at:
[email protected]We'll reply as soon as we can.
REPORTING A PROBLEM
Help us understand the issue
When reporting a problem, please include:
- Your device type
- Your operating system
- Your ScorePal app version, if known
- The sport or screen you were using
- What you expected to happen
- What actually happened
Include a screenshot if it helps explain the issue.
Please avoid sending passwords, payment information or unnecessary sensitive personal information.
SCOREPAL
Quick answers
Where is my ScorePal match data stored?
ScorePal is designed so that core match, player, team, settings, current-game and history information is stored locally on your device.
Does ScorePal need an internet connection?
Core scoring is designed to work without requiring a constant internet connection.
Some services, such as advertising, certain sharing methods or future online features, may require connectivity.
What happens if I delete ScorePal?
Information stored locally on your device may be lost if you remove the app, clear its application data or lose access to the device.
Device or cloud backup behaviour may vary depending on your operating system and settings.
Can I report a scoring issue?
Yes. Email [email protected] and tell us which sport and match setup you were using, what happened and what you expected ScorePal to do.
How do I contact PalStop about privacy?
Privacy enquiries can be sent to [email protected].
You can also read our Privacy Policy.
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